Frequently Asked Questions

Orders are processed within 1–2 business days. Delivery after dispatch takes 1–2 business days in Cairo, 2–3 in Alexandria, 3–5 in the Delta, Upper Egypt and listed resort cities, and 5–7 business days for other locations. Shipping rates vary by destination.

Absolutely. Once your order ships, you'll receive a tracking link through WhatsApp or email.

Available payment methods are displayed securely at checkout and may include cash on delivery, credit or debit cards, and supported digital wallets.

Please contact us as soon as possible after placing your order. We will do our best to help before it is processed or dispatched.

Zatche pieces are generally designed for a comfortable, relaxed fit. Each product page includes specific sizing notes. When in doubt, size up.

Yes — you'll find sizing information on each product page. Our collections may use S, M, L and XL sizing, while selected pieces use S/M and L/XL.

Follow Zatche on social media or contact us for the latest restock timing and availability.

We accept exchanges and returns within 14 days. Items must be unworn, unwashed, in their original condition, and have the original tags attached.

Sale items are final sale unless they arrive damaged or defective. Please review the Exchange & Return Policy for complete details.

Contact our team with your order number and the reason for your return or exchange. We will guide you through the next steps.

We select soft, comfortable fabrics that suit each design, including linen, cotton, poplin, and carefully chosen blends. Product-specific materials appear on each product page.

Follow the care label included with your piece. Many Zatche styles can be hand-washed or machine-washed on a gentle cold cycle.

All Zatche pieces are made in Egypt with pride, supporting local manufacturing and craftsmanship.