14-Day Window
Eligible exchanges and refunds are accepted within 14 days of purchase.
Shop with confidence
Exchange & Return
We want every piece to feel exactly right. Here is everything you need to know before requesting an exchange or return.
Inspect on Delivery
Coordinate with the courier so you can inspect and try on your order promptly.
Original Condition
Items must be unworn and returned with all original tags attached.
Simple steps
How It Works
Check your order promptly and contact our team within the eligible period.
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01
Inspect Your Order
Check your pieces at delivery. On-the-spot returns are accepted and only the delivery fee will be charged.
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02
Contact Zatche
Send your request within 14 days of purchase and include your order details.
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03
Approval & New Order
For an approved exchange, a new order is placed and the applicable shipping fees are charged.
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04
Receive Your Resolution
Our team will coordinate the next delivery, exchange, or refund step with you.
Please note
Full Policy
Please review the complete terms below before sending a request.
Sale Items
During sale periods, items are not eligible for exchange or refund.
Manufacturing Defects
Zatche is responsible for manufacturing defects reported within 90 days of the order date.
Need help?
Our Team Is Here for You
Contact us with your order number and we will guide you through the next step.