FAQs

1. What is Zatche?

Zatche is a clothing brand dedicated to providing high-quality apparel for young females. We combine the best industry standards with the latest fashion trends to offer stylish and durable clothing.

2. How do I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. What payment methods do you accept?

We accept various forms of payment, including credit/debit cards, bank transfers, and digital wallets. Specific payment options will be displayed at checkout.

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately at Zahranrodyna@gmail.com or 01030049300. We will do our best to accommodate your request, but changes or cancellations may not be possible once the order has been processed.

5. What are your shipping rates and delivery times?

Our shipping rates vary by region:

  • Cairo: 40 EGP
  • Alexandria: 55 EGP
  • Delta Cana: 60 EGP
  • Upper Egypt: 70 EGP
  • Luxor, Aswan, Sharm El Sheikh, Hurghada, Sahel, Matrouh: 80 EGP
  • Other Locations: 120 EGP

Delivery times depend on the destination and typically range from 1-7 business days. For more details, please visit our Shipping Information page.

6. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or through the carrier’s website using the provided tracking number.

7. What is your return and exchange policy?

We accept returns and exchanges within 14 days of the original purchase date. Items must be unworn, unwashed, and in their original condition with tags attached. For more information, please refer to our Exchange and Return Policy.

8. How do I return or exchange an item?

To return or exchange an item, please contact our customer service team at Zahranrodyna@gmail.com or 01030049300 to initiate the process. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at Zahranrodyna@gmail.com or 01030049300 with your order number and a photo of the damage. We will work quickly to resolve the issue and provide a replacement or refund.

10. How can I contact Zatche?

You can contact us via email at Zahranrodyna@gmail.com or call us at 01030049300. Our customer service team is available to assist you during business hours.

11. Do you offer international shipping?

Currently, we only ship within Egypt. We are working on expanding our shipping options to international destinations in the future.

12. How can I stay updated on new arrivals and promotions?

Follow us on social media and subscribe to our newsletter to stay updated on new arrivals, exclusive offers, and behind-the-scenes stories.

Thank you for choosing Zatche! If you have any other questions, feel free to reach out to us.