Exchange & Return

At Zatche, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our exchange and return policy below:

Refunds and exchanges are available within 14 days of purchase. Items must be returned in their original, unworn condition, with all tags attached.

On-the-spot returns are accepted at delivery only the delivery fee will be charged.

Partial acceptance or refusal of individual items within the package is allowed.

For exchanges, customers must submit an exchange request. Once approved, a new order will be placed, and shipping fees will apply.

Delivery Coordination: Coordinate a suitable delivery time with the courier to allow for immediate inspection and try-on.

Delivery Attempts: Our courier service will attempt to reach you three (3) times. If delivery is unsuccessful after the third attempt, the order will be automatically canceled.

Cancellation Policy: For customers with a history of two (2) previous canceled orders, the third order will require full upfront payment.

Product Defect Policy:

Defect Responsibility Period: zatche  is responsible for any manufacturing defects on an item for a period 90 days from the date of your order. Defects reported after this 90- day period cannot be accommodated.

During Sale no Exchange Or Refund

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@zatche.com or call us at +20 102 6260612. We are here to help and ensure you have a positive shopping experience with Zatche.

Thank you for shopping with Zatche!