At Zatche, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our exchange and return policy below:
Eligibility for Returns and Exchanges
- Items must be returned or exchanged within 14 days of the original purchase date.
- To be eligible for a return or exchange, items must be unworn, unwashed, and in the same condition that you received them.
- Items must have all original tags attached and be returned in their original packaging.
- Sale items and items marked as final sale are not eligible for return or exchange.
How to Return or Exchange an Item
- Initiate the Return or Exchange: Contact our customer service team at Zahranrodyna@gmail.com or call us at 01030049300 with your order number and the reason for the return or exchange. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
- Prepare Your Package: Carefully pack the item(s) in the original packaging, including all tags. Be sure to include your RMA number in the package.
- Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
- If you need to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
- Once the original item is received and inspected, we will process and ship the new item to you.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
- Original shipping charges are non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a photo of the damage. We will work quickly to resolve the issue and provide a replacement or refund.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at Zahranrodyna@gmail.com or call us at +20 102 6260612. We are here to help and ensure you have a positive shopping experience with Zatche.
Thank you for shopping with Zatche!
